Leads

Navigation: Sales → Leads

A Lead is created when an individual or business shows potential of receiving services and provides his or her contact information. Lead is not yet a sales opportunity, meaning that further qualification of the lead is necessary to determine intent and interest.

Review Lead form

Edit lead form2

1. General information about Lead is provided in tab General. You have to fill in this information when creating new Lead.

2. In tab Media it is possible to attach files. Click Select Files or do Drag & Drop.

3. In tab Notes it is possible to leave notes. Click Add note to create new note.

4. Actions that can be taken with Leads:

  • Cancel Record: Lead receives status Canceled.
  • Create Opportunity: Lead receives status Done and becomes Opportunity as soon as the need is identified and business or individual shows his interest further.

5. Available Info Tabs:

6. Available navigation buttons:

  • Add new: is used to create new Lead.
  • To list: is used to go to the list of Leads.

Create new Lead

To create new Lead follow these steps:

1. Go to Sales → Leads.
2. In the list of Leads click Add_Create_new to add new Lead.
3. Fill in fields in tab General:

  • Title: shortly indicates what the Lead is about.
  • Status: indicates status of the Lead to orient what actions should be taken (list is taken from Settings → Dictionary → Lead → Status). When creating new Lead default value is filled automatically.
  • Priority: indicates Lead priority among other Leads (list is taken from Settings → Dictionary → Lead → Priority).
  • Start: start date of Lead.
  • Finish: finish date of Lead.
  • Account: Lead account (list is taken from Sales → Accounts). Clicksource to add new Account and fill information. Clickrodykles to manually insert account information without creating new account in the list.
  • Contact: contact person regarding this Lead (list is taken from Sales → Contacts related to selected Account). Clicksource to add new contact and fill information. Clickrodykles to manually insert contact information without creating new contact in the list.
  • Owner: indicates who will be responsible and accountable for this Lead (list is taken from Settings → Users).
  • Campaign: Campaign during which Lead was generated.
  • Mobile, Phone, Email, Country, City, Street address, Post code: Lead’s contact information and address.

Lead_create

4. Click Save.

Add Lead contact information

To add additional Lead contact information follow these steps:

1. In tab Communications click Add_Create_new.
2. Choose type of communication, fill in information and click Save.

Lead_communications

Create Task related to Lead

It is possible to create Tasks related to Lead in several locations of the system: Kanban window, Tasks list window, Lead form, Leads list window.

To create new Task related to Lead in the Lead form follow these steps:

1. In tab Tasks click Add_Create_new.
2. Fill in Task’s information and click Save.

Lead_tasks

Generate a set of Tasks related to Lead (initiate Process)

It is possible to generate a set of Tasks related to Lead from a template (initiate a predefined process). To generate a set of Tasks related to Lead follow these steps:

  1. In tab Tasks click  Lead_create_task and select Process or in tab Process click New_process.
  2. Select process template from the drop-down menu (list is taken from Settings → Processes).
  3. Define date when process should start / finish.
  4. Define date type: Start – First Task of the process will start on the indicated date, Finish – dates of the process Tasks will be defined so that the process would end on the indicated date. Important: there is a possibility to define process finish date only if process does not have decision tasks.
  5. Active Update dates option automatically updates tasks dates when changes in process task planned dates are made.
  6. Click Save.

Process2

Set rights for users relevant to the Lead

To set rights for relevant to the Lead follow these steps:

1. Go to tab Rights.
2. In field Assign choose users who will see and be able to edit Lead information. It is possible to choose to show Lead to all users, to work groups, to groups or only to particular users.

Lead_rights

Lead_rights2

Qualify Lead

In WiseTeam it is possible from Lead automatically create Opportunity. In case you do not need to create Opportunity.

To create Opportunity from lead follow these steps:

1. Click button Create Opportunity.
2. Fill in information about Opportunity that will be created. Fill in status, start and finish dates, select whether to copy, move from Lead or to leave on Lead media and notes.
3. Click Save.

Create opportunity

After created opportunity, lead status automatically changes to Done.

Perform actions in the list of Leads

leadActions1

1. As in all lists, you can work with Leads by using standard functionality buttons: filter Leads, add new Lead, change table properties, search Leads, narrow or extend information viewable in table cells, edit or add additional information to the Lead, delete Lead from the list.

2. It is possible to see how many related Not Started, In Progress, Done, Cancelled or Waiting tasks Lead has.

3. It is possible to perform actions with Leads in the list without opening the entries. After selecting single or multiple Leads by marking lines ok - Copy or selecting all Leads by clicking tag - Copy button available actions are:

  • Export records: is used to export selected Leads to MS Excel file.
  • Assign Group: is used to assign selected Leads to a Group
  • Assign Rights: is used to assign rights to review and edit Leads information for work groups, user groups or specific users.
  • Remove Group: is used to remove selected Leads from group.
  • Remove Rights: is used to remove rights to review and edit Leads information from specific work groups, user groups or specific users.
  • Set Priority: is used to set priority to selected Leads.
  • Set Owner: is used to assign new Owner to selected Leads.
  • Create Task: is used to create new Task related to selected Leads. In case several Leads are selected several Tasks will be created.